- Customer support refers to the assistance provided to bettors who have questions, concerns, or issues.
Customer support refers to the assistance provided to bettors who have questions, concerns, or issues
The Importance of Customer Support
Customer support at bookmakers is an essential aspect of the gambling industry, and it involves assisting customers with their inquiries, issues, and concerns related to their betting activities. Bookmakers provide several customer service channels to ensure that customers receive the necessary assistance when they need it.
Bettors need customer support from bookmakers for several reasons, including:
- Technical issues: Bettors may encounter technical issues while using a bookmaker’s website or mobile app. These issues may include problems with logging in, placing bets, or making deposits or withdrawals. Customer support representatives can help resolve these issues and ensure that bettors can continue to use the bookmaker’s services.
- Payment issues: Bettors may have issues with payments, such as delayed payments, declined transactions, or incorrect account balances. Customer support representatives can assist with these issues, ensuring that bettors can make deposits and withdrawals without any problems.
- Betting inquiries: Bettors may have questions about betting markets, odds, or rules. Customer support representatives can provide accurate and timely information to help bettors make informed decisions when placing bets.
- Responsible gambling: Bettors who are concerned about their gambling habits or who have developed gambling-related problems may need assistance with responsible gambling measures. Customer support representatives can provide information on responsible gambling policies and refer bettors to resources for assistance.
- General inquiries: Bettors may have general inquiries about a bookmaker’s products, promotions, or policies. Customer support representatives can provide answers to these inquiries and help bettors understand the bookmaker’s services.
How To Contact Bookmakers
Bookmakers provide several customer support channels to ensure that customers receive the necessary assistance when they need it. The most common channels are:
- Live Chat: This is a real-time chat platform that enables customers to communicate with a customer service representative via the bookmaker’s website. Live chat is a popular channel because it is fast, convenient, and can be accessed from anywhere.
- Email: Bookmakers provide an email address that customers can use to send inquiries, complaints, or feedback. Email is a good option for customers who have complex or lengthy issues that cannot be resolved via live chat or phone.
- Phone: Bookmakers also offer a telephone helpline that customers can call to speak directly with a customer service representative. This channel is suitable for customers who prefer to speak with a person or have urgent issues that require immediate attention.
The top bookmakers provide multiple channels of customer support to ensure that assistance is fast and convenient.
Best Bookies For Customer Support
1. Betfred
Betfred offers a variety of customer support options to assist users with their inquiries and concerns:
- Live Chat: Engage directly with the support team through real-time messaging on their website.
- Email: Reach out via email to support@betfred.com for written assistance.
- Phone: Reach Betfred customer support via phone:
- Inside the UK: Call their UK-based support line at 0800 028 7747. Operating hours are from 8am to 8pm.
- Outside the UK: For international customers, contact them at +44(0) 1925 878269 during the same operating hours (8am to 8pm UK Time).
- Post: Send correspondence to their address:
Customer Services
Betfred
The Spectrum
56/58 Benson Road
Birchwood, Warrington
WA3 7PQ
#ad. 18+, GambleAware.org, T&Cs Apply
New customers only. Register with BETFRED50. Deposit £10+ via Debit Card and place first bet £10+ at Evens (2.0)+ on Sports within 7 days to get 3 x £10 in Sports Free Bets & 2 x £10 in Acca Free Bets within 10 hours of settlement. 7-day expiry. Eligibility & payment exclusions apply. T&Cs apply.
2. Bet365
Bet365 offers a comprehensive range of customer support options to cater to its global user base:
- Live Chat: Engage in real-time conversations through the chat feature on their website.
- Phone Numbers: They provide several Freephone numbers for different purposes:
- For general customer service inquiries: 08000 288 365 or 0800 7810 365 (24/7)
- Alternative general inquiries number: 01782 684 757
- For placing bets: 08000 322 365 or 0800 458 8888 (24/7)
- Alternative bet placement number: 01782 684 606
- Email: Send inquiries via email to support-eng@customerservices365.com. They respond 24/7.
- Postal Address: Correspond through mail at:
Customer Services, bet365
Hillside, Festival Way,
Stoke On Trent, Staffordshire,
ST1 5SH, England - Fax: Contact via fax at 08000 328 832 (24/7) or 01782 684 792.
- Social Media: Connect via Facebook and Twitter for real-time assistance.
#ad. 18+, GambleAware.org, T&Cs Apply
Min deposit requirement. Free Bets are paid as Bet Credits and are available for use upon settlement of qualifying bets. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.
3. NetBet
NetBet provides several convenient options for customer support to assist its users effectively:
- Live Chat: Access real-time assistance through the NetBet Live Chat feature available on their website. This option ensures swift resolution of queries.
- Email: Use the email support option by filling out a form on their website. Provide your full name, email address, and a description of your issue for prompt assistance.
- WhatsApp: Customers with WhatsApp can contact support via messaging at +44 7526 138098, offering an alternative communication method.
- Social Media: Engage with NetBet through their official Facebook and Twitter accounts for additional support.
#ad. 18+, GambleAware.org, T&Cs Apply
New customers only. Offer valid between 17th September 2024 and 30th April 2025. Minimum odds 3/1 (4.00). Free Bets will be split into 2 x £10 Bet Builder Free Bet. Customers must place their first £10 Bet Builder on Sports to qualify. Free Bets will be credited within 24 hours of the qualifying bet. Free Bets are valid for 7 days. Free Bet stake is not included in any winnings. Full T&C’s apply.
4. Unibet
Unibet offers a variety of accessible customer support options to assist users promptly:
- Live Chat: Utilise the Unibet Live Chat feature, available 24/7, for immediate assistance. Simply open the chat, introduce your concern, and engage with friendly operators who aim to resolve issues swiftly.
- Phone Number: Contact Unibet via their Freephone number 0808 1686635 for UK users or +44 (0) 203 725 3789 for international users. Operating hours are from 07:00 to 01:00 on weekdays and from 07:00 to 23:00 on weekends.
- Email: Send detailed inquiries or documentation attachments to info-uk@unibetsupport.com. Although replies may not be instant, Unibet strives to respond promptly to emails.
- Social Media: Engage with Unibet through their active presence on Twitter, providing an additional avenue for support.
#ad. 18+, GambleAware.org, T&Cs Apply
Sig Terms: 18+. BeGambleAware.org. New GB customers only. Min £10 debit card deposit. Place a £10+ bet on sportsbook at min odds 1/1 (2.0) each leg. Receive 2 x £10 free bets within 24 hours of bet settlement, and further 2 x £10 casino bonus the next day.T&C’s apply.
5. Boylesports
BoyleSports provides multiple channels for customer support to ensure prompt resolution of any issues or concerns:
- Email: Contact BoyleSports customer service via email at care@boylesports.com. This option allows you to submit queries or complaints, with a commitment to responding promptly.
- Post: Send correspondence to BoyleSports Customer Services at Finnabair Industrial Park, Dundalk, Co. Louth.
- Live Chat: Access the 24/7 live chat service on their website for immediate assistance. Simply click on the “Live Chat” button to connect with a customer service representative.
- Phone: Reach BoyleSports customer support via phone:
- Ireland: 1800 220 066 (24/7 service)
- UK & Northern Ireland: 0800 220 066 (24/7 service)
- International: +353 42 604 1800
#ad. 18+, GambleAware.org, T&Cs Apply
18+. New UK customers (Excluding NI) only. Mobile exclusive. Min Deposit £10. Min stake £10. Min odds Evs. Free bet applied on 1st settlement of any qualifying bet. 30 days to qualify. Free bets expire in 7 days. Cashed out/Free Bets won’t apply. Account & Payment method restrictions apply. 1 Free Bet offer per customer, household & IP Address only. T&Cs Apply. 18+. Applies to bets placed on 2 Goals Ahead market. Get Paid out as a winner if your team is winning by 2 goals, even if they draw or lose. 90 mins only. T&C’s apply.
What Makes Good Customer Support?
Providing good customer service is a critical aspect of bookmakers’ operations, and it plays a significant role in ensuring customer satisfaction and loyalty.
Good customer support is achieved by:
More Betting Features
Toby is the creator & writer of Punter2Pro. Drawing on his experience in developing value bet finders, Betfair bots, and other professional betting tools, he provides honest advice to help improve your approach to sports betting and safely navigate the murky waters of the online gambling world.
Latest posts by Toby @ Punter2Pro (see all)
- Do You Need To Be A Sports Expert To Succeed At Betting? - December 21, 2024
- Bookmakers With The Most Payment Options For Deposits & Withdrawals - December 21, 2024
- Double Bet | What’s A Double Bet? How Do Doubles Work? - December 21, 2024